Policies & Requirements
We are staffed 24 hours a day, 7 days a week, 365 days a year!
- Monday-Friday: 6:30am – 7pm
- Saturday-Sunday: 8am – 5pm
Our lobby is closed on all national holidays.
When entering, all cats must be in a carrier and all dogs on leash. For safety reasons, please refrain from using retractable leashes. If using one, please remove and replace with our slip lead.
Pet Pre-Entry Evaluation
Because of our high-touch pet care style, a Meet & Greet is required prior to entry for any service we provide. The Meet & Greet consists of a brief resort tour and a variety of health and behavioral questions regarding your pet. These questions will help us identify your pet’s specific needs while staying with us and will help us place them into the proper play group. All American Pet Resorts reserves the right to deny services to any pet we deem unhealthy or unsafe to our staff and other guests.
Reservations are required for all boarding guests. You are able to drop off your pet any time during our lobby hours. Although we are staffed 24/7, we are unable to accommodate drop off and pick-ups outside of lobby hours. Please note that we do not have a cancellation policy, we do appreciate advance notice if your plans change and you need to adjust or cancel your pets stay.
Our boarding rate for dogs is $50 per night. This rate is based on a 24-hour period. If boarded longer than a 24-hour period, daycare fees apply. We offer a multiple pet discount for dogs sharing the same suite of $10 per dog per night.
Our overnight boarding rate is all-inclusive of a private, glass-front suite, which includes, an elevated bed, comfortable bedding, bowls for water and food, and a 5-star rated house food (grain free – dry and wet food). For well-socialized dogs, five one-hour long Group Plays are also included in the price. Additionally, each dog gets one nightly walk and 24-hour, in-house supervision.
Dogs may be dismissed from group play for behavioral, medical, or age-related reasons. If dismissed, the dog will be a ‘private play’ dog and the owner will be responsible for the additional $10 per day boarding fee.
NOTE: 70% of our suites are on camera. All of our play yards, inside and out, are visible via our webcams. Webcam suites are allocated on a first come, first serve basis, based on when the reservation was made.
Our boarding rate for cats is $25 per night. Cat boarding does not incur any daycare charges regardless of drop-off/pick-up time. We offer a multiple pet discount for cats sharing the same condo of $5 per cat per night.
Our overnight boarding rate is all-inclusive of a private, glass-front 5 story cat condo, which includes, a bed, comfortable bedding, bowls for water and food, litter pan, and a 5-star rated house food (grain free – dry and wet food). Our feline guests have access to our various playscapes, toys and scratch posts during their individual play times.
We operate doggie daycare from 6:30am to 7pm during the week and 8am-5pm on weekends. A full day of daycare is $30 per guest. A half day of daycare, which is 6 hours or less, is $20 per guest. Our play times are one hour on, then one hour off. Group play is divided by size and play style. While in play time, the dogs have access to indoor and outdoor yards. Each playgroup is fully supervised. All clients have access to our playroom webcams.
Reservations are NOT required for daycare. However, we do recommend calling during major holiday weeks and in the Summer as space is limited.
Daycare packages are available for purchase. Pre-paid packages are valid for only the services for which they were purchased. Pre-paid Packages may not be combined with any other discount, coupon or offer. Pre-paid packages expire 12 months from the date of purchase.
PROOF OF VACCINATIONS FROM YOUR PET’S VETERINARIAN ARE REQUIRED FOR ALL SERVICES, INCLUDING GROOMING.
All dogs must be current on Bordetella, Rabies, and Distemper. Vaccinations against leptospirosis and canine influenza are highly recommended. All cats must be current on Rabies and Feline Distemper.
Bordetella must be administered at least three (3) days prior to your dog’s arrival.
We do accept Titers tests. If your pet is medically unable to receive any of the required vaccines, a written letter from your veterinarian is required.
Flea and Heartworm
All pets must be current on flea and heartworm prevention programs.
Pets with flea or tick problems will be treated at your expense.
Additional Health Policies
If your pet is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, lethargy, or diarrhea, please do not bring your pet to daycare or boarding.
Un-spayed females in heat are not accepted. If your dog comes into heat while boarding, we will contact you and you will be expected to pick up your dog immediately. If you are unable to do so, you will be charged an extra $30.00 per day.
Food / Belongings
As part of the boarding and daycare fees, All American provides a 5-star rated grain free food. Food is allowed from home but MUST be bagged per meal. A bagging fee of $5 per day will be assessed if food is brought in bulk or in large containers, as we do not have the storage space. We do NOT accept bowls or measuring utensils from home. Do not bring items with your pet(s) that are valuable or irreplaceable.
If your pet is on medication and/or vitamin supplements, please bring more than enough of each for your pet’s entire stay. We require that you please keep the medication and/or vitamin supplements in their original containers, should we need to supply these items in the event they are exhausted. Insulin will be administered by trained staff at the cost of $10 per day per pet.